Fielddays Promo! - Hikvision Axiom Pro Wireless Kit

1. **Eligibility**: Customers may be eligible for returns or exchanges on security products purchased under the following conditions:

   - The product is defective or malfunctioning.

   - The product does not meet the specifications or features as advertised.

   - The customer received the wrong product.

2. **Timeframe**: Customers must initiate the return process within a specified timeframe, typically within 7 days of the purchase date. Exceptions may be made for certain circumstances, such as warranty claims.

3. **Proof of Purchase**: Customers must provide proof of purchase, such as a receipt or order confirmation, to facilitate the return process.

4. **Product Condition**: Returned products must be in their original condition, unopened, and undamaged unless the reason for return is due to a defect or malfunction.

5. **Return Authorisation**: Customers must obtain authorisation from the vendor or expo organiser before returning any products. This may involve filling out a return request form or contacting customer support.

6. **Refund or Exchange**: Depending on the customer's preference and product availability, refunds or exchanges may be offered. Refunds will be issued using the original payment method.

7. **Restocking Fees**: In some cases, a restocking fee may apply for returned products, particularly if the product packaging has been opened or if the return is not due to a defect or malfunction.

8. **Shipping and Handling**: Customers are responsible for any shipping and handling costs associated with returning the product, unless the return is due to a defect or error on the vendor's part.

9. **Warranty Coverage**: Products may be covered by a manufacturer's warranty, which may provide additional protection beyond the return policy. Customers should refer to the warranty terms and conditions for details on coverage and claim procedures.

10. **Exceptions**: Certain products may be non-returnable or subject to special return conditions, such as customized or personalized items, software licenses, or products sold as-is.

11. **Dispute Resolution**: In the event of disputes or disagreements regarding returns, customers and vendors should seek to resolve the issue through communication and negotiation. If necessary, mediation or arbitration may be pursued to reach a satisfactory resolution.